About me
About me
About me
I am a UX designer currently based in Shanghai.
I am a UX designer currently based in Shanghai.
I am a UX designer currently based in Shanghai.
I have 4 years of experience working in Fintech and SaaS companies, turning complex challenge to efficient and intuitive solutions.
I have 4 years of experience working in Fintech and SaaS companies, turning complex challenge to efficient and intuitive solutions.
I have 4 years of experience working in Fintech and SaaS companies, turning complex challenge to efficient and intuitive solutions.
Out side of work, I am a podcast enthusiast and love to cook in mid night.
Out side of work, I am a podcast enthusiast and love to cook in mid night.
Out side of work, I am a podcast enthusiast and love to cook in mid night.
Experience
Experience
Experience
HSBC | UX Designer
HSBC | UX Designer
HSBC | UX Designer
01.2022 - Now
01.2022 - Now
01.2022 - Now
I have being working in the value stream of Wealth (focus on investment journeys like buying bund, fund, stock) and Insurance.
I have being working in the value stream of Wealth (focus on investment journeys like buying bund, fund, stock) and Insurance.
I have being working in the value stream of Wealth (focus on investment journeys like buying bund, fund, stock) and Insurance.
I led the end-to-end design of mobile general insurance sales journeys, which were reused across multiple markets and contributed to over $40K in premium within the first month of launch.
I led the end-to-end design of mobile general insurance sales journeys, which were reused across multiple markets and contributed to over $40K in premium within the first month of launch.
I led the end-to-end design of mobile general insurance sales journeys, which were reused across multiple markets and contributed to over $40K in premium within the first month of launch.
I improved key user flows—such as upgrading and plan comparison—resulting in a 9% reduction in drop-off rate.
I improved key user flows—such as upgrading and plan comparison—resulting in a 9% reduction in drop-off rate.
I improved key user flows—such as upgrading and plan comparison—resulting in a 9% reduction in drop-off rate.
I also designed tablet-based insurance tools from scratch, enabling staff and customers to complete quotations, applications, and signatures in-branch, cutting completion time by 20%.
I also designed tablet-based insurance tools from scratch, enabling staff and customers to complete quotations, applications, and signatures in-branch, cutting completion time by 20%.
I also designed tablet-based insurance tools from scratch, enabling staff and customers to complete quotations, applications, and signatures in-branch, cutting completion time by 20%.
To support scalability, I created a reusable sales component library that streamlined regional implementation across products and reduced development costs by approximately $2 million.
To support scalability, I created a reusable sales component library that streamlined regional implementation across products and reduced development costs by approximately $2 million.
To support scalability, I created a reusable sales component library that streamlined regional implementation across products and reduced development costs by approximately $2 million.
Throughout, I conducted user research, prototyped solutions, and led usability testing to validate and refine the user experience.
Throughout, I conducted user research, prototyped solutions, and led usability testing to validate and refine the user experience.
Throughout, I conducted user research, prototyped solutions, and led usability testing to validate and refine the user experience.
Sprinklr | Product Designer
Sprinklr | Product Designer
Sprinklr | Product Designer
04.2021 - 07.2021
04.2021 - 07.2021
I designed and enhanced the voice call and live chat experience for the customer service product Morden Care, delivering user flows and prototypes to improve real-time communication.
I designed and enhanced the voice call and live chat experience for the customer service product Morden Care, delivering user flows and prototypes to improve real-time communication.
I designed and enhanced the voice call and live chat experience for the customer service product Morden Care, delivering user flows and prototypes to improve real-time communication.
Working closely with user researchers and product managers under tight deadlines, I contributed to the design of new features and helped define product opportunities.
Working closely with user researchers and product managers under tight deadlines, I contributed to the design of new features and helped define product opportunities.
Working closely with user researchers and product managers under tight deadlines, I contributed to the design of new features and helped define product opportunities.
Additionally, I supported the migration of the design system, driving greater UI consistency and a more cohesive experience for end users.
Additionally, I supported the migration of the design system, driving greater UI consistency and a more cohesive experience for end users.
Additionally, I supported the migration of the design system, driving greater UI consistency and a more cohesive experience for end users.
Yirental | Product Designer (Part-time)
Yirental | Product Designer (Part-time)
Yirental | Product Designer (Part-time)
01.2021 - 07.2021
01.2021 - 07.2021
01.2021 - 07.2021
At Yirental, an online rental startup with 4,000 weekly active users, I led the redesign of the website’s navigation system and contributed to key initiatives including shared living and monetization features. I collaborated closely with developers, researchers, the founder, and the marketing team to shape the product roadmap and ensure that user experience aligned with both business goals and user needs.
At Yirental, an online rental startup with 4,000 weekly active users, I led the redesign of the website’s navigation system and contributed to key initiatives including shared living and monetization features. I collaborated closely with developers, researchers, the founder, and the marketing team to shape the product roadmap and ensure that user experience aligned with both business goals and user needs.
At Yirental, an online rental startup with 4,000 weekly active users, I led the redesign of the website’s navigation system and contributed to key initiatives including shared living and monetization features. I collaborated closely with developers, researchers, the founder, and the marketing team to shape the product roadmap and ensure that user experience aligned with both business goals and user needs.
Education
Education
Education
Northwestern University | 2019 - 2021
Northwestern University | 2019 - 2021
Northwestern University | 2019 - 2021
MS in Engineering Design innovation
MS in Engineering Design innovation
MS in Engineering Design innovation
University of California, San Diego | 2015-2019
University of California, San Diego | 2015-2019
University of California, San Diego | 2015-2019
BS in Cognitive Science, Human Computer Interaction
BS in Cognitive Science, Human Computer Interaction
BS in Cognitive Science, Human Computer Interaction
Thank for viewing! You can reach out to me at:
janicezlx@outlook.com
